Peerless Portal
I led the design and development of the Peerless Portal, a customer-facing order automation platform. I started with a blank canvas and had the platform deployed in production with customers in 3 months.
Adoption increased from there. In the first year, Peerless Network required that all but the largest enterprise customers be serviced through the Peerless Portal. My team grew to 5 team members dedicated to the Portal project.
I wore the hats of team lead, designer, and developer. I worked closely with the voice product team, the customer account management leadership, and technical support to design features to support business units across the company.
Over the years, the Peerless Portal drastically increased its scope - upstream with quote-building and integration with Salesforce, and downstream with product usage reporting and support ticket management. Though Peerless Network was purchased by Infobip, a much larger, international company with its own platform, the Peerless Portal remains in use today.